Where is Valles/Vals?

All the answers to your questions!

Arrival and departure
Your room is ready for you from 1.00 p.m. on your day of arrival. If you arrive later than 7.00 p.m., please send us a brief message. On the day of departure we ask you to vacate your apartment by 10.00 a.m.

Deposit
Reservations at the Hotel Valserhof are only binding after a deposit of EUR 200.00 to 600.00 per room has been paid. In the event of cancellation, the deposit is retained as a processing fee.
We therefore recommend taking out travel cancellation insurance directly through us when you book. This saves you time and us any possible inconvenience in the event of a claim.

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Bank details
Raiffeisenkasse Vintl, Rio di Pusteria/Mühlbach branch
IBAN: IT 64 X 08295 58761 000304000021
Swift or BIC code: RZSBIT21450
Account holder: Hotel Valserhof OHG d. Erlacher M. & D.

Please quote your booking number with payment.

Garage parking space
EUR 10.00 per day

Child discounts in parent's room
Children are always given a discount at our hotel. With two full-paying adults, children who sleep in their parent's room receive the following discounts off the room price:
Children up to the age of 3: -75 %
Children from 4 to 14 years old: -50 %
Young people from 15 to 16 years old: -25 %

Local tax
Since 01.01.2014 we charge a local community tax of EUR 2,- per person per night for everyone aged 14 and older. This tax is not included in the total price of your stay.

Smoking
Smoking is not permitted by law in any public places and hotel rooms in Italy.

Cancellation conditions
Occasionally, something can happen before the start of a trip.
Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation we will charge the following charges.
More than 3 months prior to arrival / free of charges
3 months to 1 month before arrival / 40% of booked value
1 month to 1 week before arrival / 70% of booked value
In the last week before arrival / 90% of booked value
In case of early departure or late arrival we will calculate the full rate.

What should I definitely not miss out on during my holiday in South Tyrol?
We recommend a day trip to the Dolomites. The pale mountains have been a UNESCO Natural World Heritage Site since 2009. The Medieval town of Bressanone/Brixen is just 15 km away from us. It is always worth a visit with its arcades, Domplatz square, many restaurants and boutiques. You should also meet the most famous South Tyrolean, Ötzi. At the South Tyrolean archaeological museum in the capital of Bolzano/Bozen you can admire the "Ice Man" as well as all his equipment.

What highlights does a summer holiday in Valles/Vals hold for me?
Every guest at the Hotel Valserhof receives the AlmencardPLUS. This entitles the holder to free use of 3 cable cars in the holiday region and to take part in an extensive children's, entertainment and activity programme from the end of May to the middle of October. Our hiking tip: From the Malga Fane/Fane-Alm up to the managed Labiseben Alm. An easy family hike which includes observing the whistling mountain inhabitants, the numerous marmots that live here.

How far away is the nearest ski area?
The Gitschberg Jochtal ski area is not far away. A slope runs right next to the hotel, just 80 metres away! It's just 800 m to the bottom station.

Do I have to book my spa requests and body treatments at the Valserhof in advance?
You don't have to but we recommend that you tell us what treatments you would like when you make your hotel booking. Otherwise the appointment you want might no longer be available.

Where exactly is Valles/Vals?
Valles/Vals is situated in a side valley of the Val Pusteria/Pustertal in the eastern half of South Tyrol. The village with 600 inhabitants is located at an altitude of 1,350 metres.

Payment conditions
The final bill can be paid by credit card (Visa, Eurocard, MasterCard) or EC debit card. Please note that by law cash payments are only possible up to EUR 2.999.99. The remaining amount must be paid by credit card or EC debit card. If the prices in your booking confirmation differ to the price list, the prices listed in the printed Hotel Valserhof price list for the current year are always valid.
In the event of delayed arrival or early departure the room price is charged for the booked period.
Unfortunately, a discount cannot be given for any meals not consumed. The printed price list for the current year invalidates all previously mentioned prices. Subject to price, currency exchange rate and date changes, mistakes and errors. Court of jurisdiction: Bolzano/Bozen.

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